You can register by clicking on the "Join Free" link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information.
No. Registration on Getmybooks.com is absolutely free.
You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.
Yes, you can add multiple delivery addresses in your getmybooks account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to different address you need to place them as separate orders.
My Account is the section you reach after you log in at Getmybooks.com. My Account allows you to track your active orders, credit note details as well as see your order history and update your contact details.
You need to enter your email address on the Login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact us.
You can pay for your order on Getmybooks.com using the following modes of payment: a. Cash on delivery b. Credit and debit cards (VISA / Mastercard)
Yes it is absolutely safe to use your card on Getmybooks.com. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safe.
Cash on delivery means that you can pay for your order at the time of order delivery at your doorstep.
We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers. We have also tied up with multiple courier companies to help us deliver your products at your doorstep.
You can change your delivery address on our website once you log into your account. Click on “My Account” at the top right hand corner and go to the “Edit Address” section to change your delivery address.
You will be able to check this detail at the time of checkout when you enter the address. If we are unable to deliver in your area - we will inform you before checkout.
If a book is not available on Getmybooks.com, you can always send us a request of that book through "Request Books" option. We try our best to make that product available for you.
If the product you have received is damaged, defective or item not as described.
If you have ordered a product by mistake and it has been already dispatched, replacement or refund is not applicable. It can only be cancelled before dispatch of products.
We take utmost care to ensure customer satisfaction. Unfortunately, if you receive a wrong product or ‘Not as Described’ please raise a replacement request or get in touch with us.
Delivery is usually safe, but, if you receive a damaged product you can return/replace it. To avoid any hassle, go through the following steps: 1. On delivery, check if the product is packed properly, is factory sealed and there is no physical damage to the carton. 2. If you are concerned, don't open the product yourself. Contact us.
If you want to replace a product on Getmybooks, please follow these steps: 1. Create a replacement request by calling us. You can place a replacement request for a product bought on Getmybooks within 7 days of delivery. 2. Once the replacement request is created, we will ensure that the replacement is processed as soon as possible.
Once you have raised a replacement request, our team will investigate and initiate the replacement process. You will receive an e-mail advising you on the estimated delivery date. Based on customer location, delivery span varies.
All items which can be resold are always eligible for return. The following items are not eligible for return/replacement: 1. Items that have been used/assembled/altered or damaged due to the misuse of product. 2. Products which were sold as combos/sets, are not eligible for return/replacement as individual items 3. A product is not eligible for return if you have ordered it by mistake. It can only be cancelled before dispatch. Note: All items returned must be unused and in their original condition with all original tags or boxes and packaging intact.
Replacement can be initiated only if the product is in stock. Unfortunately if the product is out of stock then refund is initiated after your confirmation. .
There are certain scenarios where it is difficult for us to support returns, which are: 1. If the return request is made outside the specified time frame. 2. Items that are returned without original packaging, freebies or accessories. 3. If the product is damaged because of use or the product is not in the same condition in which you had received it. 4. Defective products which are covered under the manufacturer’s warranty. 5. Any consumable item which has been installed or used. 6. Products that may/have been tampered or products with missing serial numbers. 7. Anything missing from the package received including price tags, labels, original packing, freebies or Accessories.
If the product bought on Getmybooks.com comes with a free gift, you will have to return it along with the product you have raised return request for.
Once you have raised a successful replacement request on Getmybooks, you can ship the product back to us. The shipping charges borne by you for the replacement will be refunded back to you as coupons.
If you wish to cancel your order, please follow these steps: 1. The order can be cancelled anytime before dispatch of products. Once the shipment email is sent and delivered, the order cannot be cancelled. 2. If you wish to cancel your order, Kindly email us at info@Getmybooks.com mentioning your order details and reason for cancellation. 3. Once the cancellation request is created, we will ensure that the cancellation is processed as soon as possible. Note: Cancellation requests can be raised at any time before the shipping of the order. Once the order is cancelled, we will refund any prepaid amount as per our Return Policy.
We regret the inconvenience caused due to order cancellation. Your order may have been cancelled due to any of the following reasons: 1. If product is out of stock or is discontinued 2. Inaccuracies or errors in pricing information We will inform you about the cancellation of your order and share details if partial order is cancelled or whole. We will contact you if any additional information is required to accept your order.
Once the resolution is set for refund, we will soon move ahead with the refund. Refund will be done by the same method we received the payment in. In case of refunds for orders with Cash on Delivery mode of payment, your money will be refunded to you via Getmybooks Coupons which can be used at the time of your future purchases with Getmybooks and the coupon will be valid for 6 months from date of issue. The coupon will be sent on your registered email address only.
We take anywhere between 7-15 days to complete your refund request. The refund amount will be credited to the same account from where payment was made.
If you have received a mail from us confirming your refund request, then rest assured that we have initiated your refund request and are following up with financial organisations for the same. Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will help you.
We are sorry. In case you paid via credit card/debit card, the amount will be refunded in the same account as you had made payment from.